Article 1: Purpose
These general terms and conditions (GTC) govern the contractual relationship between D2I-EXPERT, a company specializing in Development, Impact & Innovation, and its customers. All orders placed imply unreserved acceptance of these terms and conditions of sale.
Article 2: Services
D2I-EXPERT offers development, impact and innovation services, as well as associated expertise, experience and skills. Details of services are described in customer-specific quotations and contracts.
Article 3: Orders
Orders may be placed in writing, by telephone or by email. All orders must be confirmed by a quotation signed by the customer. Quotations are valid for 30 days.
Article 4: Price and Payment
Prices for services are quoted in euros excluding taxes. Payment terms are specified in quotations and contracts. Unless otherwise specified, payments are due within 30 days of the invoice date.
Article 5: Complaints and Disputes
Any complaints relating to the provision of services must be sent in writing to D2I-EXPERT within 8 days of the service being provided. In the event of a dispute, the parties will endeavour to find an amicable solution. Failing this, the dispute will be referred to the competent courts.
Article 6: Liability
D2I-EXPERT undertakes to use all necessary means to carry out the services ordered. However, it cannot be held liable in the event of force majeure or events beyond its control.
Article 7: Confidentiality
D2I-EXPERT undertakes to respect the confidentiality of information provided by the customer. The information will only be used to carry out the services ordered.
Article 8: Intellectual Property
The work carried out by D2I-EXPERT remains the intellectual property of the company until invoices have been paid in full. Any unauthorized reproduction or use is prohibited.
Article 9: Modification of the General Conditions
D2I-EXPERT reserves the right to modify the present general conditions of sale at any time. The modifications will be applicable to all new orders placed after the date of modification.